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On knowledge, retention, and the work of training.

Perspectives on capturing what was never written down and turning it into learning that sticks.

Perspective· 5 min read

Manufacturing the knowledge that was never written down

Most authoring tools reformat what's already documented. The harder, more valuable problem is capturing the expertise that only lives in people's heads.

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Learning science· 6 min read

Why most workplace training doesn't stick (and what to do about it)

Retention, not content generation, is the real bottleneck in workplace learning. Here's why so much training evaporates, and how to build for the opposite.

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