First week
Set up the account
Workspace settings, users and roles, integrations, the first import.
SOLUTIONS / YOUR OWN SOFTWARE
Your customers learn your product by using it.
If you make the software, you ship every week and your training is out of date by Friday. Capture the workflow in your own product, publish a simulation your customers can practise, and re-capture only the steps a release changed.
The tasks your customers have to learn
First month
Run the core workflow
The job your product is bought for, end to end, on realistic data.
Every release
Use the new feature
The new screen, the changed button, the setting that moved.
What changes, and how often
Every release. A customer education team is often one person, and a screen recorder that needs a re-record, a republish and a re-upload for each change does not keep up.
From a release to a practice run
- Capture
Click through the workflow in your product with the Chrome extension, or reuse the demo recording product marketing already made.
- Demo
A narrated walkthrough for the help centre or the academy.
- Practice
Customers do the steps in a safe copy, with hints, without touching their live data.
- Evaluate
A scored run for certification programmes and partner enablement.
Where it lands
In your customer academy as SCORM or xAPI, whichever LMS runs it, or as a Recourse link in your help centre and onboarding emails. With live SCORM, the academy copy updates when you re-capture.
How live SCORM worksCompared with what customer education teams use today
Many teams keep an Articulate 360 seat, $1,749 a year, for Storyline's screen recorder and its View, Try and Test modes. Recourse makes the same three modes from any recording or a Chrome capture, and keeps them current.
Questions people ask
- Can we embed Recourse simulations in our help centre?
- Share a simulation by its Recourse link, or export SCORM or xAPI for the LMS that runs your academy.
- How do we keep customer training current with weekly releases?
- Re-capture the steps a release changed and regenerate. With live SCORM, every LMS copy updates without a re-upload.
- Can we use the demo recordings we already have?
- Yes. Upload any screen recording, such as a product marketing demo or a webinar, and Recourse builds the simulation from it.
Free for 30 days
Turn your next recording into practice.
Capture a task in Chrome or upload a recording you already have, and get a simulation people can practise, in minutes. Every feature included for 30 days.